Frequently Asked Questions...
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| BOARDING PRICES!!! DOGS -One Dog: $20.00/night or $19.00/night with AAA/senior discount ***As of 2/1/13, the rate for one dog will increase to $21.00/night or $20.00/night with AAA/senior discount -Double: (2 dogs in the same run) $36.00/night -Triple: (3 dogs in the same run) $45.00/night CATS -One Cat: $13.00/night or $12.00/night with AAA/senior discount -Two Cats in the same condo: $24.00/night _____________________________________________ **When you have more then one animal staying in the same run or the same condo, you are receiving a multiple animal discount. Therefore the AAA discount does not apply for people with multiple animals staying together since you are receiving a discount already.** |
| What is the cost for the playtimes or country walks? The cost for each playtime or country walk is $4.00. You must request this when you check in and we can usually accommodate up to 2 playtimes a day. Some people pick out certain days while other do playtime every other day and others request playtime twice a day. If you have multiple pets and want them to go out together for playtime, the fee is still just $4.00. |
| -What vaccinations are required? DOGS: RABIES, DHLPP, & BORDETELLA (ANNUALLY) CATS: RABIES, & FVRCP ***You must provide us with a copy of your pet's shot records before we can board/groom them. If you don't have a copy then you must talk with your vet and sign a form that will allow them to release the records via fax to our facility. This is due to: "In accordance with the Veterinary Practice Act regarding the confidentiality of patient (your pet) medical records, “a written authorization or other form of waiver executed by the client” is required in order for any KY Veterinarian Clinic to produce copies and/or release your pet’s medical records to Keshlyn. |
***PLEASE BEGIN LIMITING THE AMOUNT OF ITEMS YOU ARE BRINGING WITH YOUR ANIMAL*** WE RECOMMEND 3 TOYS AND A FEW TREATS WITH 3 TOYS MAXIMUM AND ONE BED AND BLANKET IF DESIRED. We provide the dishes/bowls for your animals. Please do not bring your pets bowls unless it is an absolute necessity. A lot of bowls look the same and it makes it easier to just use our own bowls. We also provide bedding for each animal. ***Please call to find out if we carry your brand of food and if not, please bring the food so that your dog or cat doesn't get an upset tummy from any diet changes. It is preferred that you bring your own animals food so that there is no question or confusion as to why your animals eating habits or stomach issues might change while staying with us. We do have a refrigerator/freezer as well as a microwave for anything that requires them. If preparing your animal's meals takes a considerable amount of time that takes away from other pet's with us, there might be an additional fee of $5.00 per day. ***If your pets diet includes several different items that all have to be prepared or if preparing the meal will take extensive time, please make every effort to make it as easy as possible for us. For example, go ahead and bag out each meal in a labeled bag. Or go ahead and mix together items that can be mixed without spoiling. When bringing your own food, we find it easier to bring the food bagged out for each meal then to bring the whole bag of food. Thanks for your cooperation with this.*** You are not required to bring anything but you are more than welcome to bring whatever will make your pet happy and more comfortable while with us such as bedding, toys, treats, bones, etc. They always have a raised up pallet to lay on to keep them off of the concrete. If you do not bring any bedding we do provide blankets or beds. We recommend bringing an item that has your scent on it such as a t-shirt that you have been wearing for first time boarders. ***PLEASE!!! Only bring items and bedding that can be washed in a "normal" washing machine. Keep in mind that boarding your dog is a lot like taking a child to daycare or a teenager away from their parents for the first time!! We are not responsible for any belongings that get lost or destroyed. |
| How far in advance do I need to make my reservations or appointments? For holidays such as Thanksgiving and Christmas we usually book up about 1 month ahead of time for boarding. For these times, we do require a credit card to hold your reservation and we do have a cancellation policy. If we continue to have issues with customers not cancelling or showing up for their reservation, we will be for forced to implement a cancellation policy year round. Please help us avoid this and simply give us a call letting us know your change in plans so that other people can make plans and reserve a spot for their pet. |
| What happens if my animal gets sick? When you check in we HAVE TO GET a contact number for you while you are away and also the name of your pets vet. We will make every attempt to contact you to follow your directions or the emergency number you have given us to make any decisions necessary and also call your pets vet. If your vet is already closed, we will use the 24 hour AA emergency clinic or another after hours clinic. If it appears to be a serious injury or something that we feel needs to be treated immediately, we will take your pet to the vet to get them stabilized until we reach you. |
| Can I arrange to pick up my dog after hours or when you are closed? We do not allow pick up during our closed hours unless it is under certain circumstances. Although the staff is always on the premises, once the dogs have been bedded down for the night, it is unfair to disturb them all for the sake of one. Once disturbed, some dogs find it difficult to settle back in. Also please respect the owners and staff as we do everything and work very hard to make our place your pet's second home and keep in mind that it literally is our home as well. |
| What is I do not make it back in time to pick my pet up or if I forget to pick my pet up? If this happens, we will bed your pet down for the night and assume that you will pick up your pet the next day. If at the end of the next day we still haven't heard from you, we will attempt to contact you. We understand that things happen, especially with traveling, so make the necessary arrangements should your pet need to stay with us longer. |
| What if my pet requires medication? We will happily administer medications with no additional charge. However, for any animal requiring insulin shots, there will be a charge of $2.00 per shot. WE REQUIRE YOU TO BRING ENOUGH SYRINGES FOR EACH SHOT REQUIRED. WE WILL NOT REUSE A NEEDLE TO ADMINISTER INSULIN TO YOUR LOVED ONE. **Please bring enough medication for the entire stay and please have all instructions clearly wrote out to make it as easy as possible. WE NEED TO KNOW THE NAME OF THE MEDICATION, THE DOSAGE, AND THE REASON FOR THE MEDICATION.** ***If your pet has a lot of different medications, please make every effort to make it as easy as possible for us. For example, bag out the medications and label for morning and evening instead of bringing 7 different bottles. Or use one of the pill containers that has the days of the week and storage areas for morning pills and evening pills. Thank you for your cooperation.*** ***EXTENSIVE MEDICATION THAT TAKES A LARGE PORTION OF OUR TIME MAY POSSIBLY RESULT IN AN EXTRA CHARGE OF $5.00 PER DAY. |
| ***Be sure to label ANY belongings that you bring with your pet. If the belongings aren't labeled, then we will mark them with your last name.*** |
| What if I have an older/geriatric attention and special medication? ***If your dog requires a substantial part of our time to feed, give medication, and with his/her overall basic care there will be an extra charge of $10.00 per day. This is only because we are spending so much extra time with your animal in comparison with our other animals staying with us.*** |