Hours Of Operation
| You can pick up any time during our hours of operation, but we do ask that you drop off at least 30 minutes before we close to give us plenty of time to get your pet settled in. We understand that you want to spend every last possible minute with your animal before dropping them off, however, please do not show up right at closing time to check your animal in. Experience shows us that when you drop your animal off for boarding, the less stressful you make this experience for your animal, the better your animal will adapt to it's new surroundings and the more time your animal will have time to bond with us during it's first day if you don't wait till we are closing to drop off. If you drop off earlier in the day, this also allows you to call and check on how your dog or cat is doing before you leave town versus rushing in right before we close which means you will more than likely already be out of town when you call the first time to see how they are doing. We want you to feel comfortable leaving your animal with us so please listen to our suggestions so that you will find yourself confident leaving your loved one in our care. |
| Please allow plenty of time when you are checking in. We apologize for any waiting that you have to do but we want to get the correct and accurate information on every animal with us and that means not rushing through the check in process. I am sure you can understand this because you wouldn't want us to get incorrect information about your animal just because you or someone else is in a hurry. Also, during the holidays and our busy hours (first thing in the morning and right before closing) there will usually be a lot of people checking in and/or picking their loved one up which means that you might have to wait longer then usual. If you are in a hurry and need to be able to run in the office and check in or pick your animal up, please call first so that we can get the paperwork together and get any information that we need over the phone. If you are a new customer, please allow up to 15-20 minutes for check in and if a regular customer, please allow 5-10 minutes for check in. Of course, keep in mind that this will vary depending on if it is a holiday or peak season time. |
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| DROP OFF HOURS Mon: 8am - 5:30pm Tues: 8am - 5:30pm Wed: 8am - 11:30am Thur: 8am - 5:30pm Fri: 8am - 5:30pm Sat: 8am - 11:30am and 4pm - 5:30pm Sun: CLOSED |
| For our Holiday Cancellation Policy, see this link for more info Cancellation Policy |
| OFFICE HOURS (Pick Up Hours) Mon: 8am - 6pm Tues: 8am - 6pm Wed: 8am -12pm and 5:30pm - 6:00pm BY APPOINTMENT ONLY!!! Thur: 8am - 6pm Fri: 8am - 6pm Sat: 8am - 12pm and 4pm - 6pm Sun: CLOSED For Holiday Hours please see the Holiday Hours page. |
| Please respect our employees and our office hours. We understand that your schedule may not always work out with our open hours and we understand that this can be very upsetting leaving your animal an extra night, etc. However, please remember that we work very hard to make sure your animal receives the best care possible and we have to adhere to our hours in order for this to happen. Thank you. |
| ***PLEASE DO NOT WAIT UNTIL CLOSING TIME TO DROP YOUR ANIMAL OFF!!! PLEASE DROP OFF AT LEAST 30 MINS PRIOR TO OUR CLOSING TIME*** THE LESS RUSHED THE DROP OFF PROCESS IS, THE MORE RELAXED NOT ONLY THE ANIMAL IS BUT YOU AS WELL. |
| POSSIBLE EXCEPTIONS TO NORMAL PICKING UP HOURS WEDNESDAY HOURS We realize that on Wednesday's when we close our office at 12:00, picking up later in the day might fit YOUR schedule better. We cannot promise that we can always do this, but, if you ask if you can pick your animal up later, and if this works with our schedule and employees on that day, then we will arrange to open up at a predetermined time which is usually between 5:30pm and 6:00pm for you to pick up. PLEASE REMEMBER THAT THIS IS NOT A GUARANTEE!! SUNDAY HOURS We also realize that a lot of you get back on a Sunday, when our office is closed all day, and that you would like to pick your animal up on that Sunday. If this works with our schedule and our employees, you can ask to pick up on a Sunday. IF THIS IS POSSIBLE, you will still have to pay for that Sunday night and we have to arrange a exact pick up time which is usually in the morning around 9:00am or the afternoon around 5:30pm. Everything must also be pre-paid when dropping off. Once again, we cannot guarantee that we can do this but if you ask we will see what we can do for you. ***THESE EXCEPTIONS TO THE NORMAL PICK UP HOURS DO NOT APPLY ANYTIME THAT A WEDNESDAY OR A SUNDAY FALLS OVER A HOLIDAY OR ANOTHER PEAK PERIOD. THIS IS A STRICT POLICY AND IT WILL NOT BE CHANGED FOR ANY CIRCUMSTANCE. FOR EXAMPLE, IF OUR OFFICE IS CLOSED ON A MONDAY BECAUSE IT'S A HOLIDAY, THERE WILL BE NO PICK UP'S ALLOWED ON THAT SUNDAY BEFORE OUR OFFICE IS CLOSED THAT MONDAY DUE TO THE HOLIDAY. YOU WILL EITHER HAVE TO PICK UP ON THE LAST DAY THE OFFICE IS OPEN BEFORE WE CLOSE FOR THAT HOLIDAY SEASON OR YOU WILL HAVE TO PICK UP THE NEXT DAY THE OFFICE OPENS AFTER THE HOLIDAY. PLEASE UNDERSTAND THAT DURING THESE BUSY TIMES, OUR KENNEL IS AT FULL CAPACITY AND OUR STAFF IS WORKING EVEN HARDER THAN NORMAL TO MAKE SURE EVERY ANIMAL RECEIVES THE BEST CARE POSSIBLE. ALL OF OUR YEARS OF EXPERIENCE HAS SHOWN THAT IT IS BEST TO KEEP A FULL KENNEL ON A STRUCTURED ROUTINE IN ORDER TO KEEP THE ANIMALS AS HAPPY AND CONTENT AS POSSIBLE.*** |
