Hours Of Operation
| You can pick up any time during our hours of operation, but we do ask that you drop off at least 30 minutes before we close to give us plenty of time to get your pet settled in. We understand that you want to spend every last possible minute with your animal before dropping them off, however, please do not show up right at closing time to check your animal in. Please allow us time to get all the information we need so that we can take the best care of your loved one. |
| Please allow plenty of time when you are checking in. We apologize for any waiting that you have to do but we want to get the correct and accurate information on every animal with us and that means not rushing through the check in process. I am sure you can understand this because you wouldn't want us to get incorrect information about your animal just because you or someone else is in a hurry. Also, during the holidays and our busy hours (first thing in the morning and right before closing) there will usually be a lot of people checking in and/or picking their loved one up which means that you might have to wait longer then usual. If you are in a hurry and need to be able to run in the office and check in or pick your animal up, please call first so that we can get the paperwork together and get any information that we need over the phone. If you are a new customer, please allow up to 15-20 minutes for check in and if a regular customer, please allow 5-10 minutes for check in. Of course, keep in mind that this will vary depending on if it is a holiday or peak season time. |
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| DROP OFF HOURS Mon: 8am - 5:30pm Tues: 8am - 5:30pm Wed: 8am - 1:30pm Thur: 8am - 5:30pm Fri: 8am - 5:30pm Sat: 8am - 11:30am and 4pm - 5:30pm Sun: CLOSED |
| For our Holiday Cancellation Policy, see this link for more info Cancellation Policy |
| OFFICE HOURS (Pick Up Hours) Mon: 8am - 6pm Tues: 8am - 6pm Wed: 8am -2pm Thur: 8am - 6pm Fri: 8am - 6pm Sat: 8am - 12pm and 4pm - 6pm Sun: CLOSED For Holiday Hours please see the Holiday Hours page. |
| Please respect our employees and our office hours. We understand that your schedule may not always work out with our open hours and we understand that this can be very upsetting leaving your animal an extra night, etc. However, please remember that we work very hard to make sure your animal receives the best care possible and we have to adhere to our hours in order for this to happen. Thank you. |
| ***PLEASE DO NOT WAIT UNTIL CLOSING TIME TO DROP YOUR ANIMAL OFF!!! PLEASE DROP OFF AT LEAST 30 MINS PRIOR TO OUR CLOSING TIME*** THE LESS RUSHED THE DROP OFF PROCESS IS, THE MORE RELAXED NOT ONLY THE ANIMAL IS BUT YOU AS WELL. |
| EXCEPTIONS TO NORMAL PICKING UP HOURS We realize that on Wednesday's when we normally close at 2:00, picking up later in the day would be better for you. We cannot promise that we can always do this, but, if you ask if you can pick your animal up later, and if this works with our schedule, then we will open up at exactly 5:30pm for you to pick up. Remember, this is not a guarantee. We also realize that a lot of you get back on a Sunday, when our office is closed, and would like to pick your animal up that day. If this works with our schedule, you can ask to pick up on a Sunday. If this is possible, you will still have to pay for that Sunday night and we have exact pick up hours of wither 9:30am or 5:30pm. Everything must also be pre-paid when dropping off. Once again, we cannot guarantee that we can do this but if you ask we will see what we can do for you. |